Targets, not a contractual commitment · Updated September 2026
On the Pro plan we target 99.9% monthly availability for the hosted G8KEPR service, measured on a rolling 30-day basis and excluding scheduled maintenance. Enterprise targets are set in the customer's agreement; Starter and Community are best effort. No external uptime monitor measures availability today. This page states targets and is not itself a contract: contractual service terms, including any service credits, are in the Terms of Service or your order form.
The hosted service runs in a single region (US) on a single node, with no automatic failover. The high-availability components ship with the product — Helm charts, a Patroni-based PostgreSQL HA Docker Compose overlay and an AWS infrastructure Terraform module — for customer-hosted deployments; they are not deployed for the hosted service. Recovery objectives, and where the hosted service stands against them, are published on the disaster recovery status page; no drill has yet measured them against the hosted service.
Critical (P1): response within 1 hour (4 hours on the Starter plan), resolution target 4 hours. High (P2): response within 4 hours, resolution target 24 hours. Medium (P3): response within 24 hours, resolution target 7 days. Low (P4): response within 24 hours, resolution best effort. Community plan support is best effort, with no response target.